Head of Car Care

Job Summary

Recognizing that buying and selling cars in Sub-Saharan Africa is a fraught process, Peach Cars was founded to radically improve the customer experience with buyers and sellers. Peach is currently revolutionizing car ownership in Kenya through its marketplace purpose-built to connect buyers and sellers of used cars combined with dramatically improved customer experience. Background The Car Care team is a growing department at Peach. The current team is about 5 individuals - including our mechanics. We operate a makeshift garage that doubles up as an inspection site. We also contract and partner with external players who support our work - garages, contractors and inspection sites. The Head of Car Care will be responsible for exploring and implementing commercial growth strategy for the department - and taking the Car Care line of business to the next level. This individual will take ownership of the Car Care side of the business, be a strategic thinker and work collaboratively with Marketing, Customer Experience and Sales. Ideally, this individual will have commercial experience on the ground and is someone who has some experience with sales.

Job Details

Role Description

Daily responsibilities are as follows:

• Growth Strategy and Implementation 
  • As the Head of Car Care at Peach Cars, you will be responsible for building and implementing the team’s commercial plan and rolling out growth strategies in current and new markets, by amplifying the things that we can do differently/better in the market. 
  • You will be responsible for engaging internal and external partners in research for the best practices and regulatory policies in the automotive industry that should be implemented.  
  • Owning the business development process as well as building out a funnel of businesses in the Car Care Team e.g fleet management contracts with SMEs,  
  • Ensuring the team has the resources needed to execute on both daily efforts as well as to achieve growth ambitions. For example gathering the right resources to build a semi-permanent garage that would house a hydraulic lift, as well as a camera array that would enable the team to work toward an automated inspection center
  • Contribute to the future of Peach Cars by collaborating on technical innovations and inventions, problem solving for challenges and taking advantage of opportunities.    
• Project Management 
  • Manage current and new projects: from research, project design, implementation and iterations (as needed). 
  • Create proper systems to streamline Car Care team processes. Processes such as car diagnosis, quality checks, customer communication, mechanical works, pricing and souring of spare parts.
• Business Management 
  • Ensure there are seamless operations in inventory management  - this will include forecasting on what spare parts are needed, identifying the right suppliers, sourcing for the products and managing the inventory internally. 
  • Mapping out the team’s expected performance by setting team OKRs to guide business and people management.
• Team Management and leadership
  • Oversee overall duties of all team members including tooling, personnel career growth, budgeting and collaboration with other teams, with assistance from the team Supervisor.
  • Setting KPIs to guide business and people management, and scoping the roles and responsibilities for new hires
  • As a Head of Car Care you will be expected to step up and contribute to other areas of the business apart from your own with senior leadership and other stakeholders. 

Requirements

Requirements

Candidate should: 

• Have excellent communication skills, both written and spoken
• Have a minimum of 7 years of experience with unique experience in engineering, management and sales.
• Be highly proactive and have ability to find solutions  
• Have technical knowledge in the automotive industry
• Have great leadership and problem solving skills

Benefits

Peach Benefits 

• Competitive Salary 
• Health insurance cover 
• Flexible work plan/ hybrid work plan 
• Business related expenses covered, including…
  • Transportation during work hours / for work purposes fully covered
  • Airtime and data used for work purposes fully covered

Peach Core Values 

Peach Cars is a values-driven organization. If you are interested in this role, please be prepared to speak to the following values, including how you understand them and would put them into practice in your efforts day-to-day.

• Ownership ~ Complete work is the expectation; going above and beyond is who we are and what we do 
• Respect ~ Communication is key and this is always done in a respectful manner, no matter how difficult; as a team, we may disagree but we commit
• Challenge ~ As a company, we are anti comfort zones; Peach is a place for learning and growth

About Company

Peach Tech Limited

https://peachcars.co.ke/

<p>Peach is building the infrastructure to power improved trust, transparency, and customer experience in the growing used-vehicle market across Sub-Saharan Africa to revolutionize car ownership.</p>